Privacy policy

INTERNATIONAL ACCREDITATION CENTER LATAM S.A. (hereinafter, G-CERTI or the Body) is the controller responsible for the personal data collected through the gcerti.org website, the client portal, G-CERTI Formación and all the services provided. G-CERTI operates the certification services under license from G-CERTI Co., Ltd., a certification body headquartered in Korea, which makes every certification decision; the International Accreditation Center (IAC) takes no part in certification decisions. Processing is carried out in accordance with the applicable legislation:

• Law 25,326 (Argentina) — Personal Data Protection
• Applicable resolutions of the Agency for Access to Public Information (AAIP) — Argentina
• EU General Data Protection Regulation 2016/679 (GDPR), when data of European Union residents is processed
• General Data Protection Law 13,709/2018 (LGPD) — Brazil
• Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) — Mexico
• Equivalent regulations in other countries where G-CERTI provides services

G-CERTI processes different categories of personal data depending on the role of the data subject:

• Website visitors: browsing data (IP, browser, operating system, pages visited), cookies (see separate policy), information from contact forms
• People in the inquiry or enrollment process: full name, email, phone, company or institution, position, standard of interest
• Clients in a contractual relationship: company name, tax ID, address, legal representatives' data, key personnel, information on the audited management system
• G-CERTI Formación students: identification, contact, academic and payment data, evaluation results
• Online training purchases: name, email address, selected standard and courses, study preference, acceptance of conditions, and transaction information and payment status. These are used to verify the purchase, send its confirmation and coordinate enrollment and materials with Admissions.
• Auditors: professional and academic data, qualification and evaluation documentation
• Internal personnel: labor data in accordance with applicable labor legislation

G-CERTI processes data for the following specific and limited purposes:

• Provision of the certification service (audits, decisions, issuance of certificates, surveillance)
• Academic training (Diploma programs, courses, workshops)
• Communication with clients and prospects about G-CERTI's services (with explicit consent for non-transactional campaigns)
• Compliance with legal obligations (tax, accounting, regulatory)
• Communication with IAS and competent authorities within the accreditation framework
• Internal management of auditors and personnel
• Anonymized statistics for service improvement

Depending on the purpose, G-CERTI applies one of the following legal bases:

• Performance of a contract: clients in process or certified, students
• Compliance with legal obligations: tax records, ISO/IEC 17021-1 requirements
• Legitimate interest of the Body, balanced with the data subject's rights: anonymized statistics, security
• Explicit consent of the data subject: newsletters, non-transactional campaigns, own measurement, and third-party audience and advertising measurement

G-CERTI shares personal data only in the following limited situations and always under confidentiality agreements:

• To IAS and accreditation authorities, within the framework of G-CERTI's accreditation process
• To vendors that provide services to G-CERTI (hosting, email, payments), under a confidentiality agreement and limited to the purpose of the service
• To competent authorities when required by law
• Inclusion in the public directory of certified clients: with the client's explicit consent

International transfers are made to countries with an adequate level of protection or under Standard Contractual Clauses (SCC), as applicable.

G-CERTI retains personal data for the time strictly necessary for the stated purposes:

• Certified clients' data: for the duration of the relationship + 6 years from closure (decision and audit records)
• Students' data: for the duration of the relationship + 10 years (academic obligations)
• Auditors' data: for the duration of the relationship + 5 years
• Prospects' and visitors' data: until consent is withdrawn or 24 months from the last contact
• Accounting and tax data: in accordance with applicable tax legislation

The data subject can exercise the following rights over their personal data at any time:

• Access to their personal data processed by G-CERTI
• Rectification of inaccurate or outdated data
• Erasure (right to be forgotten), with applicable legal limitations
• Objection to processing when there is a legitimate reason
• Restriction of processing
• Portability of their data in a structured format (when technically applicable)
• Withdrawal of consent given for specific purposes, without retroactive effects

To exercise these rights, write to info@gcerti.org with a copy of identification. G-CERTI responds within 10 business days of receipt. If the response is not satisfactory, the data subject can file a complaint with AAIP (Argentina) or with the supervisory authority of their country of residence.

G-CERTI applies appropriate technical and organizational measures to guarantee the security of the personal data processed:

• Encryption in transit (HTTPS, TLS 1.3) and at rest (database and backups)
• Role-based access control with the principle of least privilege
• Auditing of access to sensitive information
• Encrypted backups with geographic replication
• Confidentiality agreements with all personnel and vendors
• Documented security incident response plan
• Security management system aligned with ISO/IEC 27001

In the event of a security incident affecting personal data, G-CERTI proceeds according to a documented protocol:

• Notification to AAIP within 72 hours when applicable (Law 25,326 / GDPR as applicable)
• Notification to affected data subjects when the risk to their rights and freedoms is high
• Documented internal investigation with root cause analysis
• Implementation of corrective and preventive measures

G-CERTI Formación maintains an institutional record of the academic credentials it issues, designed under information security management and personal data protection principles, taking ISO/IEC 27001 and ISO/IEC 27701 as reference. The record and the publication of profiles are separate spaces:

• Institutional record (authenticity verification): processes the minimum data necessary to verify a credential — holder, program, standard, date, code, status, issuing entity and history of modifications. Legal basis: performance of the academic relationship. Being included in the record does not publish personal data.
• Public professional profile: it is voluntary and requires express, informed and field-by-field specific consent from the holder (photograph, location, specializations, languages, experience, sectors, availability, contact). Consent is revocable at any time, affecting what has been published.
• Public verification confirms the authenticity, scope, date and status of the document. It does not communicate current professional competence or professional categories.
• If the holder does not grant publication authorization, no data from their profile is made public.

The rights of access, rectification, erasure and withdrawal of consent from section 7 fully apply to the credential record and to professional profiles.

Los formularios del sitio —solicitud de información de una diplomatura, contacto, pedido de propuesta, orientación y actualización de registro— tratan únicamente los datos que la persona escribe y los mínimos de ruteo y seguridad necesarios para responder:

• Datos que se piden: nombre, correo electrónico, teléfono cuando la consulta lo requiere, país u organización cuando corresponde, la norma o el programa de interés y el comentario que la persona escribe. Ningún formulario pide datos sensibles ni documentación de identidad.
• Datos técnicos de ruteo: la página de origen, el identificador del formulario, la validación antiabuso del sitio y un número de ticket generado en el envío. El ticket es el que se cita en toda la conversación posterior.
• Finalidad: responder la consulta, orientar sobre el servicio o programa y dejar registro de la solicitud. No se usan para publicidad ni se ceden a terceros con fines comerciales.
• Base legal: consentimiento de la persona al enviar el formulario y, cuando ya existe relación, ejecución de esa relación. El consentimiento se retira escribiendo a info@gcerti.org.
• Dónde quedan: en la infraestructura de G-CERTI, cifrados en tránsito, accesibles sólo para el personal autorizado que atiende consultas mediante un panel interno con acceso nominado. Se conserva el historial de las respuestas enviadas.
• Plazo de conservación: hasta 24 meses desde el último contacto, o el plazo contractual aplicable si la consulta deriva en una relación de servicio.

Los derechos de la sección 7 —acceso, rectificación, supresión, oposición y retiro del consentimiento— aplican íntegramente a los datos enviados por estos formularios. Se ejercen escribiendo a info@gcerti.org, citando el número de ticket cuando exista.

G-CERTI periodically updates this policy to reflect changes in legislation, in the services offered or in processing practices. Previous versions remain archived and available upon request. Substantive changes are notified to data subjects 30 days in advance when possible. Continued use of the services after the publication of changes constitutes acceptance of the updated policy.