Terms and conditions

By accessing and using the gcerti.org website, the client portal, G-CERTI Formación, the certification services or any other service provided by G-CERTI (collectively, the Services), you accept to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you (or the organization you represent) and INTERNATIONAL ACCREDITATION CENTER LATAM S.A.

G-CERTI is a Conformity Assessment Body (CAB) with searchable IAS MSCB-113 scope. The services must be interpreted according to the applicable scope in force. They include:

• Initial certification audits of management systems
• Surveillance audits (annual monitoring)
• Recertification audits (three-year cycle)
• Transfer of certificates from other certification bodies
• Training, technical capacity building and ISO diploma programs (G-CERTI Formación)
• Technical publications and primary research on international standards

The organization applying for or holding a certification issued by G-CERTI undertakes to:

• Provide truthful, complete and up-to-date information about its management system and operations
• Allow the audit team access to facilities, documents, records and relevant personnel
• Maintain the management system implemented and in conformity with the requirements of the applicable standard
• Inform G-CERTI of significant changes in its organization, scope, processes or locations within the following 30 days
• Comply with the rules for use of the certification mark according to the Mark Use Regulation
• Pay the agreed fees and honoraria within the established deadlines
• Use the certification transparently and consistently with its scope

G-CERTI undertakes to:

• Act with impartiality, independence and technical competence in accordance with ISO/IEC 17021-1
• Assign audit teams that are competent and free of conflicts of interest
• Communicate the assessment results clearly, accurately and in a timely manner
• Maintain the accreditation in force and comply with IAS requirements
• Handle appeals and complaints in accordance with its documented procedures
• Protect the confidentiality of information in accordance with its privacy policy

G-CERTI maintains strict confidentiality of all information obtained or generated during the certification process, including audit findings, management system documents and organizational data. This obligation extends to all employees, auditors, technical experts and subcontractors. Confidential information is disclosed to third parties only when: (a) required by law or a competent authority; (b) expressly authorized by the assessed organization; (c) necessary to comply with accreditation requirements before IAS, limited to strictly necessary information. The confidentiality obligation survives the termination of the contractual relationship.

The conformity certificate and the G-CERTI certification mark are used under the institutional authorizations and agreements applicable to the regional operation administered by INTERNATIONAL ACCREDITATION CENTER LATAM S.A. Its use by the certified organization is conditioned on maintaining the certification in force and on full compliance with the Mark Use Regulation. The certificate is not transferable and applies exclusively to the scope, sites and standard(s) indicated on it.

Detailed rules on dimensions, colors, placement and usage restrictions can be found at /trust-center/uso-de-marca.

All content on the gcerti.org website — texts, graphics, logos, icons, images, digital downloads, data compilations, software, reports and training material — is protected by intellectual property rights and is owned by G-CERTI or its licensors. Reproduction, distribution, public communication, transformation or any other form of total or partial exploitation requires express written authorization. The names G-CERTI, G-CERTI Global Certification and the associated logos are registered trademarks.

G-CERTI may suspend or withdraw certification in the following cases:

• Serious or repeated non-conformities with the requirements of the certification standard
• Failure to pay fees according to the agreed economic terms
• Impossibility of carrying out surveillance or recertification audits
• Misuse of the certificate or the certification mark
• Actions that compromise the integrity of the certification process or the reputation of the accreditation system
• Voluntary request from the certified organization

The certification granted by G-CERTI certifies the conformity of the management system of the evaluated organization with the requirements of the applicable standard, within a determined scope and period, based on sample evidence. G-CERTI verifies the conformity of the system; the organization's commercial results depend on its own management. The certification process is complementary to compliance with applicable legal or regulatory requirements, which are the responsibility of the organization. G-CERTI's liability is limited to the scope of the contracted service and is governed by applicable law.

G-CERTI has documented procedures for managing complaints and appeals in accordance with ISO/IEC 17021-1. Appeals against certification decisions are submitted in writing within 30 days of notification of the decision. Complaints about the service are received at any time. G-CERTI investigates and resolves each case impartially and transparently.

To submit a complaint or appeal, see the detailed procedure at /trust-center/quejas-y-apelaciones.

By using the gcerti.org website, you agree to:

• Use the site for legitimate and authorized purposes
• Respect the restricted-access areas of G-CERTI's server or systems
• Refrain from transmitting viruses, malware or malicious code
• Limit scraping, mass automated crawling or data mining to authorized cases
• Provide truthful identification in contact and registration forms

The parties are exempt from liability for failure to fulfill obligations when such failure is caused by force majeure circumstances: natural disasters, pandemics, armed conflicts, acts of terrorism, strikes, government restrictions, telecommunications or power failures, or any other cause beyond the reasonable control of the affected party. The affected party notifies the other party within 10 days of the force majeure event.

Los formularios del sitio sirven para pedir información, una propuesta u orientación. El envío de un formulario no constituye inscripción, contratación ni reserva de cupo, y no genera obligación de prestar el servicio consultado.

• Cada envío recibe un número de ticket. Ese número identifica la consulta en toda la conversación posterior y en cualquier reclamo.
• G-CERTI responde por escrito al correo indicado. El plazo habitual de respuesta es de 2 días hábiles y el máximo comprometido, 5 días hábiles.
• La persona declara que los datos que envía son suyos o que cuenta con autorización para enviarlos, y que son exactos.
• La contratación de un servicio de certificación se formaliza por propuesta escrita y su aceptación; la inscripción a un programa de formación, por el proceso de inscripción que G-CERTI comunique en la respuesta.
• El tratamiento de los datos enviados se rige por la sección 11 de la Política de privacidad.

G-CERTI may modify these Terms and Conditions when necessary. Substantial modifications are notified by publication on the website indicating the date of the last update. Continued use of the Services after the publication of changes constitutes acceptance of the modified terms. For ongoing certification services, contractual modifications are communicated directly to the evaluated organization with at least 30 days' notice.

These Terms and Conditions are governed by the laws of the Argentine Republic. Disputes that are not resolved amicably are submitted to the jurisdiction of the Ordinary Courts of Lomas de Zamora, Province of Buenos Aires, Argentina. Should any provision of these Terms be declared null or unenforceable, the remaining provisions retain their full force and effect.

For legal inquiries about these terms or the certification process: