INSTITUTIONAL CONTACT
Official service channels
The channels through which G-CERTI receives complaints, appeals, reports and enquiries, each with its declared timeframe. Every enquiry enters through a declared channel and comes back with a receipt.
ComplaintFile a claim about a service, a decision, or institutional conduct.Acknowledgment within 5 business daysAppealChallenge a certification decision before personnel independent of the original process.Resolution within up to 60 business daysReport a suspicious documentReport a certificate, credential, QR code, or logo attributed to G-CERTI that cannot be verified.Institutional document reviewCase statusTrack a case already filed through its stages, up to its resolution.Traceability inquiry