Complaints and appeals

A public, free and impartial procedure under ISO/IEC 17021-1. Every enquiry enters through a declared channel and comes back with a receipt: complaints and appeals are filed in the form below; document reports and the follow-up of cases already filed have their own channel.

Acknowledgment within 5 business days

Go to the formForm View the Trust CenterTrust Center

Choose the right channel

Cada consulta entra por un canal declarado y vuelve con recibo.

Acknowledgment within 5 business days
Complaint
File a claim about a service, a decision, or institutional conduct.
Go to the form
Resolution within up to 60 business days
Appeal
Challenge a certification decision before personnel independent of the original process.
Go to the form
Institutional document review
Report a suspicious document
Report a certificate, credential, QR code, or logo attributed to G-CERTI that cannot be verified.
Abrir el canal
Traceability inquiry
Case status
Track a case already filed through its stages, up to its resolution.
Abrir el canal

File a complaint or an appeal

Procedimiento público, gratuito e imparcial conforme a ISO/IEC 17021-1.

La recepción no implica aceptación automática del reclamo o apelación. Este canal se gestiona fuera del circuito comercial y requiere revisión humana.

Tipo de presentación

Full name

WhatsApp (with country code)

Country

Organization

Relación con G-CERTI

Código de documento o certificado

Descripción de la presentaciónTu presentación se trata conforme al procedimiento institucional vigente.

Decisión apelada

Fecha de la decisión

URL or available evidence

Confidencialidad requerida

Doy mi consentimiento para que G-CERTI trate los datos de esta presentación y me contacte en relación con ella. *

Fields marked * are required.

Verify a document

A certificate's status is checked in the registry with its code or its QR.

Verify a certificateVerify Report a documentReport