ISO 9001 · Quality management
It requires a quality management system with defined processes, assessed risks and continual improvement.
- Sectors
- Manufacturing · Services · Construction
- Edition
- ISO 9001:2026
ISO 10004:2018Monitoring and measuring customer satisfaction
This page is technical and training material: it does not publish a certification offer.
Profile data
- Edition
- ISO 10004:2018
- Discipline
- Quality management guidance
- Topic
- Quality and operations
- Public status
- Technical reference · no certification offered
G-CERTI public standards catalogue
FAQ
What exactly is the reference?
ISO 10004:2018 — Quality management — Customer satisfaction — Guidelines for monitoring and measuring. Edition 2, 2018; confirmed in 2023.
What are the limits of this record?
ISO 10004 contains guidelines, not auditable requirements: there is no ISO 10004 certification.
Other standards on the same topic
ISO 21001 · Educational organizations
It requires educational management centred on learners and other interested parties.
- Sectors
- Higher education · Technical institutes · Corporate training
- Edition
- ISO 21001:2025
ISO 10002 · Customer satisfaction management
- Discipline
- Management systems
- Edition
- ISO 10002:2018
ISO/IEC 17025 · Testing and calibration laboratories
- Discipline
- Sector-specific
- Edition
- ISO/IEC 17025:2017
The available technical catalogue
El catálogo publica 46 fichas con su estado; las que tienen oferta de certificación lo indican en la suya.